Customer Service Agent (HLA) needed at FlySafair

Gauteng Full Time Customer Service

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Job title : Customer Service Agent (HLA)

Job Location : Gauteng,

Deadline : January 27, 2025

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Description

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.

Requirements

  • Grade 12 or equivalent;
  • Airport and ticket sales experience;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

How to Apply for this Offer

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