Key Duties and Responsibilities:

• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am – 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.
• Preferably someone with iGaming experience

Minimum Education and Experience required:

• Preferably a tertiary education.
• Minimum of 1 -3 years within a call centre environment including night shifts.
• Knowledge of customer service principles and practices.
• Numeric, oral, and written language applications (30+ wpm).
• Excellent relationship building skills.
• Psychological analysis ability.
• Strong negotiation skills.

Key Competencies to Succeed:

• Vibrant and Passionate.
• Proactive and self-motivated.
• Good team spirit.
• Adaptability.
• Attention to detail and accuracy.
• Ability to work well under pressure.