Customer Service Consultant needed at LexisNexis

Responsibilities

• Collaborating with clients to understand their needs and provide tailored solutions.
• Providing exceptional customer support and resolving inquiries in a timely manner.
• Analyzing customer feedback to identify areas for improvement and implementing necessary changes.
• Contributing to the development and implementation of best practices for client support operations.
• Assisting in the implementation of new support strategies and technologies to optimize client experience.
• Identifying opportunities for process improvement and contributing to the enhancement of support operations

Requirements

• Have a solid understanding of CRM systems and support ticketing platforms. Demonstrate a proactive and customer-focused approach to resolving issues and providing support.
• Be able to communicate effectively and professionally with clients via phone, email, and chat.
• Have a keen attention to detail and the ability to maintain accurate client records and documentation.
• Be willing to adapt to new technologies and processes to improve customer support operations.