Customer Service Engineer AX/XP KZN | Siemens

Your tasks and responsibilities:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer

Your qualifications and experience:

• Diploma in Electrical Engineering (light current) or similar and/or knowledge on Healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.
• Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous
• Knowledge in healthcare sector with 5 years’ experience in the repair and maintenance of X-Ray equipment and/or Cathlabs and Angio labs
• IT experience is advantageous

Your attributes and skills:

• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• You must be able to work overtime during week and weekends as well as on public holidays.
• Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
• Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.