Job Summary 

We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

The candidate should have a deep desire to help and forge strong relationships with our clients.

The ideal candidate will report directly to the Team Leader and Customer Service Manager.

The successful candidate must be innovative, work well under pressure and deliver a high level of   customer service.

Key Duties and Responsibilities:

•  Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
•  Apply techniques to convert new registrations and then maintain client retention.
•  Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
•  Work day and night shifts (6am – 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
•  Communication with clients is via email, phone, and chat.

Minimum Education and Experience required:

•  Preferably a tertiary education.
•  Minimum of 5 years within a call centre environment including night shifts.
•  Knowledge of customer service principles and practices.
•  Numeric, oral, and written language applications (30+ wpm).
•  Excellent relationship building skills.
•  Psychological analysis ability.
•  Strong negotiation skills.

Key Competencies to Succeed:

•  Vibrant and Passionate.
•  Proactive and self-motivated.
•  Good team spirit.
•  Adaptability.
•  Attention to detail and accuracy.
•  Ability to work well under pressure.

Desired Skills

•  Customer Service Agent
•  Customer Service Principles
•  Customer-oriented
•  Promoting
•  Outbound calls
•  Client retention
•  Customer relationships
•  Negotiation skills
•  Fluent in English
•  Strong sales background