Job Summary:

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.   Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree in process or equivalent and no experience.

Qualification/ Requirements:

• Preferably  Matric with tertiary qualification or studying towards qualification (Certificate/diploma/degree)
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail
• Preferably South African citizen