Customer Service Manager Job at Pick n Pay Stores Limited

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.
• Matric / Grade 12
• Must have a valid Driver’s license code 08
• 12 – 18 months face-to-face customer service experience (preferred)
• Must be successful in at least 2 competency-based interviews
• Must be flexible and willing to be transferred between stores

Competencies

• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Demonstrate sense of urgency
• Professional behaviour
• Analytical skills
• Good communication skills
• Good interpersonal skills

Key Responsibilities

• Manage Customer Service
• Ensure Store Standards are upheld and all SOP’s are adhered to
• Ensure effective communication with all internal and external stakeholders
• Conduct on-the-job training and coaching for new and current store employees
• Facilitate Social Responsibility activities
• Compile relevant reports and ensure effective record keeping
• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

Closing date: 28th December 2025