Customer Service Representative – English – Automotive needed at TTEC

Job Details

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
• As a Customer Service Representative – English – Automotive, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level.
• Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• 6 months or more of work experience
• B1+ level of English in both written and verbal communications
• Recognize, apply, and explain your product or service knowledge 
• Computer savvy including ability to manage multiple screens
• High school diploma or equivalent

What You Can Expect 

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives