Customer Service Representative needed at Tower Group

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Job title : Customer Service Representative

Job Location : KwaZulu-Natal,

Deadline : January 17, 2025

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JOB PURPOSE

  • To control and manage the entire file process for their trades.

KEY PERFORMANCE AREAS

  • Maintain and update sailing schedule.
  • Manage and monitor bookings with shipping (include monitoring daily stack dates)
  • Process bookings and send booking confirmation to customers.
  • Follow up on Quotes to fill up under utilised containers.
  • Clear Internal Sentry (latency) reports.
  • Strategic container planning to get the best utilization per container.
  • Handling Hazardous applications / paperwork
  • Send transport and packing instructions to warehouse and transporter.
  • Send empty depot releases to shipping line prior to container collection.
  • Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
  • Process shipping line’s shipping instruction
  • Prepare required trade documents (EG CNCA for Luanda)
  • Invoice customers
  • Process creditor invoices
  • Submit RCG to SARS
  • Print, stamp, and release bills for customer collection
  • Process cargo dues
  • Process acquittals to shipping line.
  • Cost, close and post file
  • Tracking (as back up to Clerks) 1st leg container tracking 1st leg cargo release dates
  • 2nd leg cargo release dates
  • USA – AMS filing / EUR – ENS filing.
  • Issue telex releases as per SOP.
  • Emails – assigning emails within the given timeslot, reading, and replying to emails within 6 working hours of receipt.
  • Back up for appointed Buddy.
  • Assist with training staff members.

KEY COMPETENCIES

  • Ability to work in a fast-paced, demanding environment.
  • Excellent time management skills
  • Attention to detail.
  • Ability to use initiative.
  • Skilled with a sense of urgency

QUALIFICATIONS/SKILLS

  • Matric
  • An additional qualification in this field is preferred.
  • Microsoft Office

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs