Customer Service Representative – US Hours needed at Concentrix

Gauteng, Johannesburg Customer Service Full Time

Save 2 weeks ago

Job title : Customer Service Representative – US Hours

Job Location : Gauteng, Johannesburg

Deadline : October 04, 2024

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What you will do in this role

  • Establish customer requests and expectations, offering efficient and accurate resolution
  • Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
  • Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
  • Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

  • A matric certificate
  • Proficiency in English verbal communication
  • At least 6 months experience working in an international contact Centre environment as well as 6 months experience working in a local contact Centre environment
  • Sales experience
  • Technical experience – The ability to troubleshoot and find effective resolutions

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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