Job title : Customer Service Specialist
Job Location : Gauteng, Johannesburg
Deadline : September 21, 2024
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Are you someone who can:
- Deliver exceptional and high-quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- The ability to adapt to varying requirements whilst working under pressure.
- Handle multiple tasks in a solution driven environment.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Take initiative and establish processes to ensure that service goals are met, and legislative requirements are adhered to.
You will be an ideal candidate if you have the following:
- Minimum qualification: Degree
- Minimum 5 years working experience in similar role.
- Complaints, Compliance and Risk experience
- An understanding of the financial regulatory landscape
- Engaged with financial regulators on a regular basis.
- An understanding of the consumer regulation, specifically relating to market conduct and treating customers fairly
- Experience in Market including remediation implementation and root cause analysis.
- Experience in lending environment.
- Have managed stakeholders internally and externally.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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