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Customer Services Engineer CVT needed at Continental

Job title : Customer Services Engineer CVT

Job Location : Gauteng, Johannesburg

Deadline : April 11, 2024

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Your tasks

Product Performance Monitoring

  • Monitor tyre size and designs, the allocation of fitments to fleets, based on the application and intent of the test plan.
  • Verification of Data uploads from monitored fitments
  • Conduct monitored fitments, collect data and insert into fleet check
  • Qualitative pre-emptive interpretation tests (prior to study completion),
  • Act as technical advisor/coach to Sales team, technical interpretation of data derived from monitored fitment, and preparation of Sales team for presentation of Monitored Fitment to fleet management

Complaint handling

  • Monitor and identify recurring and frequency of tyre conditions codes in regions, South, East and West
  • Monthly analysis of and interpretation of condition codes, to identify trends
  • Provide feedback to Customer Services Manager, Sales forces and centrally 

Product Information and Training

  • Create and share local Technical Bulletins
  • Create, publish and distribute ad hoc bulletins based on the market need
  • Conduct technical information training for Sales staff, end-users (fleets) and dealers via Conti Academy

Technical service support

  • Conduct In Field investigations and Technical support on digital systems systems                                                                                                                   

Reporting

  • Compile submission for various reports
  • Identified Seasonal & Regional adjustment trends by product segment and application 

Your profile

  • National Diploma Mechanical Engineering,  tyre and rubber technology or equivalent
  • 2 to 5 years Customer Care/handling experience including customer complaint handling and warranty processes
  • 5 to 8 years automotive (preferably tyre) experience
  • Product Knowledge experience 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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