Job Expired
Customer Services Manager – Goodwood needed at Oxford University Press Southern Africa
Job title : Customer Services Manager – Goodwood
Job Location : Western Cape,
Deadline : February 08, 2025
Quick Recommended Links
Principal accountabilities
- Effective leadership of Customer Services team
- Develop and implement Customer Service systems and processes
- Ensure the team meets departmental performance and individual KPIs while identifying business development opportunities
- Uphold productive relationships with both internal and external stakeholders
- Oversee effective budget management
- Recruit, develop, and manage talented staff to achieve optimal performance
- Managing cross functional projects
Requirements
- Degree/Diploma in Business Administration, Organisational Design, Operations Management, or a related field
- A minimum of 5 years’ experience managing a customer services team
- Customer service experience in a publishing environment (advantageous)
- Computer literate in MS suite
- Knowledge of SAP, Salesforce or other CRM systems
Attributes
- Strong leadership skills
- Strategic thinker
- Goal-oriented
- Pragmatic
- Organized
- Positive attitude
- Proactive
- Meticulous and strong attention to detail
- Openness to change
- Displays ethical behaviour
- Strong interpersonal skills
- Excellent verbal and written communication skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
- This job has expired!
Disclaimer: MRjobs.co.za is not an employer and does not directly offer jobs. We share available opportunities from verified sources to help job seekers. Please do your due diligence before applying. We are not responsible for any transactions, interviews, or outcomes from third-party employers.
