Customer Success Manager Job at Weir Minerals

Job Summary

• Drive customer value and long-term partnerships across leading mining organisations while shaping adoption, retention, and growth outcomes for industry-leading technology solutions.

Key Selling Points

• Own strategic relationships with leading mining companies
• Influence customer outcomes across global technology solutions
• Hybrid role with strong career growth and leadership exposure

The Opportunity

• Join Micromine in Johannesburg as a Customer Success Manager and become a trusted partner to some of the mining industry's most important customers.
• You'll play a key role in helping customers realise measurable value from our software solutions while influencing retention, growth, and long-term success.
• This is an opportunity to combine mining expertise, commercial acumen, and relationship leadership in a highly visible role with global impact.

The Impact you'll have

• Shape customer outcomes and influence strategic business success.
• Build trusted partnerships with key mining industry stakeholders.
• Drive greater value realisation across a diverse customer portfolio.
• Influence product direction through meaningful customer insights.
• Collaborate with global teams to deliver exceptional customer experiences.
• Mentor Customer Success Specialists and elevate capability across the function.

What you need to succeed

• Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
• Experience within exploration, geology, mining, or mining technology environments.
• Proven success managing strategic customer relationships or portfolios.
• Strong commercial mindset with retention, growth, and value-focused thinking.
• Ability to influence senior stakeholders and navigate complex discussions.
• Knowledge of Micromine products or comparable mining technology solutions.

What you can expect from us

• Competitive remuneration
• Hybrid working model
• Career development within a growing global organisation
• 12 weeks paid parental leave (primary and secondary carers)
• Health and wellbeing support, including EAP