Key Responsibilities: 

• Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.
• Focus Area: Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.
• Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.
• Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications: 

• Post-secondary education in mining, business, engineering, technology, or equivalent.
• Experience in a customer-facing role, preferably in customer success, account management, or customer support.
• Experience in the mining industry.
• Fluency in English. Other African languages are beneficial.