Customer Support & Account Manager Job at Cherry Assistant

• Our client is a U.S.-based coaching and professional development company dedicated to helping adults, particularly those who have been laid off, retrain, reskill, and successfully re-enter the workforce. Through structured programs, expert coaching, and empowering support, they deliver results-driven educational experiences tailored to adult learners. As their organization continues to grow, they are seeking a Customer Support and Account Manager to enhance student experience and streamline administrative operations. This role is vital in ensuring learners receive timely communication, seamless onboarding, and ongoing program support.

Responsibilities

• Provide high quality customer support to adult learners, including responding to inquiries, resolving issues, and guiding them through their training journey
• Manage student communication across email, Zoom, and LMS platforms
• Handle administrative tasks such as generating certificates, sending follow-up emails, managing schedules, and updating backend systems
• Support course delivery and program updates on learning platforms and landing pages
• Coordinate with the coaching team to ensure students receive timely and effective support
• Proactively monitor student progress and identify at-risk learners for follow-up
• Participate in weekly meetings and rotating Saturday support shifts
• Contribute to process improvements for onboarding, documentation, and student success

Requirements

• Minimum of 3 years of experience in a customer service, educational support, or account management role
• Prior experience supporting adult learners, business professionals, or corporate training environments
• Strong written and verbal communication skills in English, with a fluent and professional tone
• Proven track record of being dependable, proactive, and detail-oriented
• Technically proficient with Microsoft Office, Zoom, Trello, LMS platforms, exam software, and SaaS tools
• Experience updating landing pages, sending bulk emails, and managing digital documents
• Comfortable working remotely and navigating multiple systems and platforms
• Ability to handle confidential information and student data with discretion and integrity