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Customer Support Agent – Native French Speaker (f/m/d) needed at Capago International

Job title : Customer Support Agent – Native French Speaker (f/m/d)

Job Location : Western Cape, Cape Town

Deadline : April 06, 2024

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Responsibilities

The main responsibilities of the Customer Support French Agent are as follows:

  • The main responsibilities of the Customer Support French Agent are as follows:
  • Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ;
  • Address and resolve inquiries related to visa requirements, eligibility and application status ;
  • Guide applicants through the visa application process, explaining required documents, fees and processing times.

Required Skills 

The skills required for this position are:

  • Meticulous attention to detail and accuracy in your work ;
  • Ability to adapt to changing visa requirements and procedures ;
  • Proficient computer skills and the ability to work with document management systems and databases ;
  • Able to work effectively in a fast-paced environment ;
  • Capable of handling challenging customer interactions with professionalism.

Diplomas & Experience

  • Matric in customer service related field ;
  • Tertiary qualifications is an added advantage ;
  • Previous customer service experience or in a call centre position.

Personal Skills

  • Strong communication skills ;
  • Empathy ;
  • Native level of French, fluency in English ;
  • Organisation ;
  • Autonomy.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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