Data Analyst & Continuous Improvement – Customer Operations needed at AnyVan
Job title : Data Analyst & Continuous Improvement – Customer Operations
Job Location : Western Cape, Cape Town
Deadline : February 18, 2025
Quick Recommended Links
- This is a hands on role working in a small team of 2 supporting the operational needs of AnyVan. You’ll need to be a self starter who can use their initiative to get things done. This role demands curiosity, a passion for self-learning, analytical thinking and excellent communication skills.
- It’s an ideal role for a strong problem solver who loves working with data to identify issues. You’ll be pragmatic and able to come up with workable solutions using that data to drive business performance, and address key operational challenges.
What you’ll be doing
Data Analysis & Insights:
- Analyse data (from tools like Snowflake, Tableau, etc.) to find trends, patterns, and areas for improvement
- Create reports, dashboards, and performance metrics to help guide decision-making
- Track key performance indicators (KPIs) to measure the impact of changes
- Use advanced analytics to evaluate sales roles, workloads, and strategies, improving team efficiency
Process Optimisation:
- Design and improve workflows for sales, customer services, and operations to increase efficiency and productivity
- Redesign commercial frameworks to boost team productivity, visibility, and engagement while cutting costs
- Identify inefficiencies and opportunities to enhance processes and systems
- Work with stakeholders to develop solutions that align with company goals
Project Management and Collaboration:
- Collaborate with cross-functional teams to create actionable strategies based on business needs
- Delivery of projects on time and to budget that contribute to the company’s growth and sustainability
Utilising Technology:
- Manage internal requests and the technology stack for Customer Success, Sales, and Marketing (Twilio, etc)
- Optimise systems and workflows to improve effectiveness and streamline operations
What you’ll need to succeed:
- A degree in Mathematics, Statistics, Data Science, Engineering, Computer Science, Economic or a related field
- Solid experience in data analysis, coding (e.g., SQL, Python, R, etc.), and reporting tools such as Excel, Snowflake, Tableau or Power BI
- Proven record working with customer operations and sales teams to provide pragmatic solutions using data to drive results
- Strong project management skillsStrong interpersonal and communication skills, enabling effective coordination across multiple functions and stakeholder groups
- A bias to action with a proven track record of delivering results and getting things done at high tempo
- The ability to commute to our offices in the Central Business District in Cape Town at least 3 days a week
- Strong alignment with our company values
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Research / Data Analysis jobs