Key Purpose

• Responsible for Data Archiving administration for O365 Mail, OneDrive, Project Server/Online, SharePoint Server/Online and SQL/Online support, monitoring and administration management systems, including documentation of standards, business requirements, operational guidelines, access controls, backup and recovery. Troubleshooting and resolving incidents and complex problems related to this environment.

Areas of responsibility may include but not limited to

• Ensuring Archiving infrastructure and retention standards are maintained for business serviceability
• Resolving incident / request assigned to team within the specified SLA
• Investigating, troubleshooting and resolving of archiving data recovery issues
• Logging of Changes, representing at Change management forum and implementing
• Minor version upgrades of archiving software and hardware code
• Regular patch management and commissioning of new archiving clients
• Drafting and maintaining of standard operating procedures (SOP’s) for the Archiving environment
• Exporting, uploading and compiling of license capacity reports  

Technical skills

• Change Management. Release Management.
• Veritas Enterprise Vault Administration
• Project Administration
• MS Cluster technologies
• Governance & Compliance
• Product & Integration Support
• Active Directory & Azure AD
• Familiar with business organization and services.
• Accuracy
• Time Management
• Prioritization
• Technical report writing

Education and Experience

Essential:

• Matric
• Veritas Enterprise Vault certification
• Cloud Archiving Technologies certification
• 3 years working experience in an IT environment
• 2+ years Data Archiving support
• 2+ years Microsoft infrastructure support

Advantageous:

• MCSA – SharePoint Administration – Knowledgeable  
• MCP O365/ Archiving – advantageous
• Microsoft 365 Certification – advantageous
• Any archiving tools would be beneficial eg EV, Mimecast
• Sound Understanding of Veritas Enterprise Vault