Data Center Technician (Cabling/Fibre) II (8 Month Contract) needed at Equinix
Job title : Data Center Technician (Cabling/Fibre) II (8 Month Contract)
Job Location : Gauteng, Johannesburg
Deadline : January 17, 2025
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Job Summary:
- Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
- Responsibilities
- Queue Management / Reporting
- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
- Involved in escalating and expediating higher level orders, upon supervision
- Actively follows up on work orders in the queue to support the overall team
- Maintains notes and records of activity fulfillment in the ticketing system
- Installations
- Rack and stack basic customer equipment, with guidance from more senior team members.
- Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
- Cross-Connect
- Supports basic cross-connect troubleshooting
- Testing / Troubleshooting
- Supports basic testing and routine installations of customer assets
- Supports standard layer 1 cross-connect certification testing, under supervision
- May learn more semi-routine testing, under supervision
- Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Customer Management
- Supports customer satisfaction with timely adherence to following basic order execution requirements
- Delivers quality customer service experience when interfacing with customers
- Discusses time expectations on new deployments, by following standard operating procedure guidelines
- May support customers on-site through access and escorting services
- Projects
- Supports fulfillment of projects under close supervision
- Training
- Completes assigned training in a timely manner.
Qualifications
- Typically requires a high school diploma and 1 year of equivalent work experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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