Data Center Technician (Cabling/Fibre) II (8 Month Contract) needed at Equinix

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Job title : Data Center Technician (Cabling/Fibre) II (8 Month Contract)

Job Location : Gauteng, Johannesburg

Deadline : January 17, 2025

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Job Summary:

  • Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
  • Responsibilities
  • Queue Management / Reporting
  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
  • Involved in escalating and expediating higher level orders, upon supervision
  • Actively follows up on work orders in the queue to support the overall team
  • Maintains notes and records of activity fulfillment in the ticketing system
  • Installations
  • Rack and stack basic customer equipment, with guidance from more senior team members.
  • Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
  • Cross-Connect
  • Supports basic cross-connect troubleshooting
  • Testing / Troubleshooting
  • Supports basic testing and routine installations of customer assets
  • Supports standard layer 1 cross-connect certification testing, under supervision
  • May learn more semi-routine testing, under supervision
  • Stakeholder Partnership
  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Customer Management
  • Supports customer satisfaction with timely adherence to following basic order execution requirements
  • Delivers quality customer service experience when interfacing with customers
  • Discusses time expectations on new deployments, by following standard operating procedure guidelines
  • May support customers on-site through access and escorting services
  • Projects
  • Supports fulfillment of projects under close supervision
  • Training
  • Completes assigned training in a timely manner.

Qualifications

  • Typically requires a high school diploma and 1 year of equivalent work experience

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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