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Data Verifier – Parktown needed at Hollard Insurance

Job title : Data Verifier – Parktown

Job Location : Gauteng, Johannesburg

Deadline : April 05, 2024

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Role Objectives:

To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World 
Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities:

  • Establish and Review merits of a claim
  • Acknowledge receipt of claim towards broker / direct client 
  • Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
  • Identify feasible recovery matters to be handed to recovery area and non feasible.
  • Ensure that information according to liability requirement management rules are sourced prior to 
  • matters being handed to the liability product line
  • Check that all the required information is on file (quantum, merits, claim form, info obtained aligned 
  • with requirement management).
  • Utilise external resources in order to obtain critical information
  • Complete system notes appropriately (Detailed and comprehensive claims log notes)
  • Identify and recommend areas / ways to improve processes.
  • Use appropriate tools to track the use of time of resources, money, materials or equipment.
  • Collaborate and work closely together with others thereby leveraging constructive team dynamics and 
  • innovation
  • Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
  • Align own behaviour with the organisation culture and values
  • Actively participate in own professional development and career path.
  • Manage expectation of broker / direct client
  • Improve service though value adding broker service
  • Provide customer services in line with quality and performance standards
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Gather feedback on customer satisfaction and report to the relevant party

Required Knowledge and Experience    

  • Minimum 1-2 year experience in Office administration
  • Call Centre experience will be beneficial 

Educational Requirements    

  • Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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