Job Purpose

• To coordinate the pickup and delivery schedule of stock through the distribution center.

Key Responsibilities

• Stock Coordination
• Place orders for Spar stores through the call center.
• Perform stock on hand counts for all principals at the DC.
• Inform all stores of promotional activities and drive promotional activity with the sales team.
• Ensure the optimum stock is delivered to the store to support any in-store promotion.
• Take in orders from Vector sales reps and process orders for specific drives or additional volume.
• Manage sales orders.
• Manage returns and product recalls.
• Manage stock levels by regularly checking stock on hand on the depot floor.
• Check for expired stock and notify the relevant manager.
• Follow up on short delivery’s and arrange the re-orders.
• Liaise with the sales team and buyers.
• Conduct price surveys.
• Resolve customer complaints.
• Follow up on deliveries from Principals to the depot.
• Ensure that the stock cover is high on best sellers and optimum on other products.
• Action the optimal flow of merchandise including fulfilment of product marketing introduction deadlines capacity planning.
• Team Coordination and Self-Management
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

KPI’s

• Efficacy of the coordinator of sales and deliveries
• Fulfillment of promotional stock requirements
• Stock level management
• Customer compliant resolution
• Coverage and accuracy of stock counts

Key Relationships

Internal

• Warehouse team
• Call Centre
• Extended VSS team

External

• Customers
• Principals

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Merchandising/Logistics Diploma
• 3 years’ relevant experience in an FMCG environment.

Skills and Competencies

• Behavior Standards
• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge change.
• Take accountability for results and people.

Knowledge

• Sales and relationship management principles.
• Vector products and operations.
• Merchandising.
• Marketing principles and practices.

Skills

• Verbal and written communication.
• Computer literacy .
• Interpersonal.
• Logical thinking.
• Problem solving.
• Analytical thinking.
• Administrative.
• Relationship

Attributes

• Initiative and assertive.
• Tolerant of stress and pressure
• Attention to detail.
• Deadline driven.
• Able to priorities.
• Professional.