DCDS Insure Telesales Consultant (Cape Town) needed at Discovery Limited

Key Purpose

• The successful individual will be required to provide the best direct to client service, by identifying the motor, household and home needs of our clients and presenting the best sales opportunities.

Areas of responsibility may include but not limited to

• Achievement of monthly sales targets
• Conduct financial needs analysis for clients to provide sound financial advice
• Accurate, timely administration on relevant system
• Communicate telephonically and via email with clients on queries related to outbound calls made
• Adhering to service level agreements to ensure sales consistency in the department
• Stakeholder engagement
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• FAIS Credits – full qualification – Short term Insurance
• RE5 qualification
• Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)

Advantageous Requirement:

• Degree