Duties & Responsibilities:

• Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
• Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
• Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is required
• Managing General Dealer correspondence
• Processing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee period
• Providing Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on them
• Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
• Providing Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframes
• Undertaking active premise checks
• Reporting on area activity, sales, cancellations, operations and potential opportunities
• Reporting to be completed timeously and accurately on a weekly and monthly basis
• Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
• Managing the administration duties of marketing initiatives
• Undertaking active premise checks
• PA duties for the Dealer Development Manager
• Assist DDM to ensure dealers comply with ADT Standard operating procedures
• Issuing of stationary and promotional items
• Arranging business reviews and training sessions

Minimum qualifications and experience:

• Matric or equivalent qualification
• At least 1 to 2 years’ experience within a customer service-orientated environment
• A minimum of 3 years administration experience
• Project management experience would be highly advantageous
• Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
• Experience on Listener would be advantageous
• Experience of Dealer program software would be advantageous