Reporting to the Accountant 

• Assist with the arrears process and provide support to the legal department. 
• Draft and send Letters of Demand. 
• Negotiate, draft and conclude settlement agreements. 
• Produce arrears reports and present reports to legal advisor on a monthly basis. 
• Provide support to external legal representatives by providing leases, tenant transaction histories and other documents in support of legal process. 
• Refer major disputes to leasing/financial/legal function as required. 
• Assist with tenant queries, and escalate to finance/leasing/legal if necessary.
• Check tenant terms against lease and refer all technical queries relating to interpretation of lease agreements to legal department. 
• Ensure strict adherence to arrears management policy. 
• Ensure accuracy of all tenant information and supplier information on MDA and propose required adjustments to the Accountant. 
• Communicate with Centre Managers and leasing/finance on tenant queries. 
• Communicate with legal function on arrears as required. 
• Assist with the pre-billing file for each building to ensure accurate billings each month. 

CANDIDATE REQUIREMENTS 

• Must have excellent English language skills (speak, read, write); 
• Prior experience in debt collection and administration in the property management sector will be advantageous; 
• Be able to work in a team, follow company processes and take initiative when necessary; 
• MS Outlook essential, the candidate must be able to manage a high volume of emails and have a good grasp of email etiquette; 
• Experience working on MDA will be advantageous 
• Basic MSWord and MS Excel is sufficient; 
• Well-groomed, neat, flexible, reliable and organised.