Main Purpose of Job

The primary duty of all staff members in the deli is to provide responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.

The duties and responsibilities of delicatessen staff members are as follows:

•  To look well-groomed and tidy.
•  To greet customers or people entering the deli in a courteous, friendly manner.
•  To ensure politeness in all circumstances, even if it is felt that the customer is being trying.
•  To ensure efficient co-operation and coordination with other departments which, in turn, result in customer       satisfaction.
•  To work effectively and efficiently, so that customers move in and out of the deli in good time.
•  Socializing with customers is very important, however, this is detrimental to custom if there are too many       people in the queue waiting to be attended to.
•  To know the products so that recommendations and suggestions can be made.
•  To ensure that all products are labelled correctly.
•  To ensure all products carry a price tag.
•  To update displays and inform customers about specials, promotions, and new items.
•  To ensure that shelves are continuously replenished and in order.
•  To make sure that orders are done timeously.
•  To ensure that customers are assisted with carrying heavy parcels to their vehicles.
•  To comply with OSHA and other safety and food safety regulations.
•  To ensure that all hygiene protocols of the OHSA are adhered to when performing duties such as cutting,         weighing, and wrapping.
•  To wash hands after taking payment from a customer, before assisting the next customer.
•  To ensure the maintenance of clean working areas.
•  To ensure that the shelves are dusted and wiped regularly.
•  To ensure that fridges, surfaces, utensils and crockery are washed and cleaned regularly as used.
•  To ensure the floor is wiped daily or as needed during working hours, when and if a spillage or breakage         occurs.
•  To ensure the deli is clean and tidy before closing each afternoon.
•  To ensure the fridge lights are switched off at night.
•  To ensure all food is covered with foiling sheets at closing time.
•  To ensure all display fridges, at the counter, are covered at night.
•  To cut and weigh cold meats and cheese – as per the customer’s requests.
•  To weigh bread rolls/loaves as these are sold by the mass.
•  To prepare special orders and party trays.
•  To have knowledge of the use of the cash register.
•  To have knowledge of the use of credit card machine.
•  To manage and perform the daily and monthly reconciliation of shop and staff accounts.
•  To follow the rules and systems put in place for the ordering of stock.
•  To manage petty cash from the till and have these slips signed off by a member of management.
•  To avoid, as far as possible, creating void transactions.
•  To perform any other duties which may be required, on an adhoc basis.