Delivery Assistant (Cape Town) (Airport Industria) needed at Econo Foods

Description

• We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day. 

PURPOSE OF THE ROLE

• The purpose of a Delivery Driver Assistant is to assist in delivering products to customers, ensuring accurate and timely deliveries. They present and obtain signatures on Proof of Delivery documents, assist in completing invoice correction forms, verify payments when applicable, and provide support in loading and unloading products. Their role contributes to efficient delivery operations, customer satisfaction, and proper documentation and record-keeping.

KEY RESPONSIBILITIES

• Assisting the driver in safely transporting and delivering products to designated customer locations, ensuring accuracy and timeliness.
• POD presentation and signature: Presenting the Proof of Delivery (POD) document to customers, obtaining their signatures as confirmation of receipt, and accurately documenting and recording the delivery information.
• Assisting in completing invoice correction forms when necessary, ensuring accurate and timely resolution of any invoice discrepancies or errors related to deliveries.
• Assisting in verifying customer payments, such as cash or checks, according to established procedures, ensuring accuracy and proper documentation.
• Providing support in loading and unloading products onto and from the delivery vehicle, following proper handling and safety protocols to prevent damage or loss.
• Interacting with customers courteously and professionally, addressing inquiries, resolving minor issues, and aiding as needed to ensure a positive customer experience.
• Assisting the driver in navigating delivery routes, using maps or GPS systems, and providing directions or suggestions when necessary to optimize efficiency and timely deliveries.
• Assisting in maintaining accurate inventory records, including documenting returned or damaged products, and communicating any stock discrepancies to the driver or supervisor.
• Maintain a clean cab.
• Product safekeeping: Whilst in-trade, ensure the safeguarding of stock whilst delivering and during overnight routes.
• Assisting in maintaining accurate and organized delivery documentation, such as PODs, invoices, payment receipts, and other required paperwork, for record-keeping and auditing purposes.
• Adhering to safety guidelines and using appropriate personal protective equipment (PPE) when performing duties to mitigate potential risks.
• Establishing and fostering a safe work environment and overall safety compliance.
• Operate within safety standards.
• Contribute to the overall achievement of the team’s goals.

Requirements
QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) certificate or equivalent qualification.
• Proven experience of at least 2 years in warehousing and logistical environment, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

• Building and maintaining relationships with strong interpersonal skills – living out the company values and unique HO HOLA culture. 
• Friendly, helpful, confident yet humble, and able to work well in a team.
• Ability to work in a highly competitive, fast past and dynamic environment.
• Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).
• Comprehensive knowledge of Microsoft.
• Accuracy and attention to detail.
• Attention to detail, thoroughness, diligence, adherence to safety protocols, time management skills, teamwork, effective communication, efficiency, collaboration, well presented and professional.