Department Manager X2 – All departments needed at Brights Hardware

Job Description

• Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.

KEY RESPONSIBILITIES:

• Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
• Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
• Ensure timely and professional resolution of customer complaints and comments
• Maintain awareness of market trends and competitor activity within the retail industry
• Plan and allocate staff schedules and duties
• Monitor staff attendance and authorise leave
• Uphold health, safety, and customer service standards
• Handle escalated customer complaints and issues
• Authorise price changes and staff purchases
• Oversee investigations into stock discrepancies and irregularities
• Attend and participate in management meetings and disciplinary enquiries
• Promote and uphold company values and brand
• Prepare and submit the relevant reports to senior management, including SWOT analysis
• Perform additional tasks as assigned by superiors

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)