What you’ll do:

• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment.
• Set up and preparation of hardware for distribution to users.
  Achieve expected SLA, quality requirements and KPIs to support client contract objectives.
• Excellent verbal and written communication skills.
• Ability to engage with all levels of an organisation from CEO down.
• Effective time and call management to support contractual objectives.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution progress of incidents and requests.
• Own the IT space and be the “IT Manager” for the client.

Your expertise:

• 5-7 Years of IT Experience in Desktop and end-user Support
• Must be experienced in Microsoft environment, practical approach, IT generalist
• O365 Portal Support would be advantageous

Qualifications required:

• A+, N+, Microsoft O365 platform or Azure Certification
• Office 365 Fundamentals