Desktop Engineer Trainee – Cape Town needed at Coronation Fund Managers

Duties and Responsibilities

• 2nd and 3rd Line IT Support
• The building, configuration, and implementation of end user devices
• Creation and deletion of users on the CFM domain
• Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
• First line support of internal development applications
• Advanced troubleshooting of problem machines/software
• Maintenance of security software
• Audio visual equipment support
• Configuration of new technologies
• Ad hoc duties as they arise
• Working hours 08h00 – 17h00 (Flexibility does apply) with possible after-hours work

Ideal Experience

• Strong troubleshooting skills
• Root cause analysis
• Documenting resolution to problems.  

Ideal Qualifications

• Relevant qualification, B-Tech / Bachelor’s degree in IT
• MCSE certified.
• A+ certified.

Most Important Attribute

• Willing to learn and continue your education in the IT field.
• Communication skills, both written and spoken.
• Active listening to properly understand and troubleshoot problems.

Systems Knowledge

• Microsoft Office Suite