Desktop Support Engineer needed at IGT

Cape Town, Western Cape Full Time ICT

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Job title : Desktop Support Engineer

Job Location : Western Cape, Cape Town

Deadline : January 27, 2025

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Description:

  • Candidate having good Service Now, excel and ppt knowledge, shall be preferred
  • Basic ITIL and good communication Skills is necessary for the role
  • Acting as a point of contact to support service users and identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support Problem Identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advise and support
  • Receives and handles requests for service, following agreed procedures
  • Promptly allocates calls as appropriate
  • Logs Incidents and Service Requests and maintains relevant records
  • Identifies and classifies incident types and service interruptions
  • Records Incidents cataloguing them by symptom and resolution
  • Acts under guidance to record and track reliability data for your services
  • Delivering Customer Services through multiple channels including human, digital, self-service and automated

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