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Desktop Support Technician | WNS Global Services

Full Time ICT

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Job Location : Western Cape, Cape Town

Deadline : January 29, 2026

About the Role

This role provides critical technical support for global digital infrastructure, managing hardware data and network connectivity. Utilizing ServiceNow for incident tracking and AWS for remote management, the technician ensures 100% compliance with IT service level agreements and minimizes operational risk.

Job Description

  • The purpose of the Desktop Support Technician role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers.

These tasks include but are not limited to:

  •  Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
  •  Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
  •  Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
  •  Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
  •  Respond to the business incidents and problems and escalate incidents when required.
  •  Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
  •  Respond, Diagnose and repair system faults within agreed SLA’s
  •  Ensure tasks are completed to a high standard and to agreed timescales
  •  Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
  •  VoIP phone configuration and support
  •  Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
  •  Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
  •  Willing to work after hours if required

Qualifications

  • IT Qualification
  • Grade 12 minimum

Career Growth & Education

A National Diploma in IT or A+/N+ certifications provide the necessary foundation for this technical path. Technicians can advance to Systems Administrator or Network Engineer roles by mastering cloud computing and cybersecurity protocols through specialized bootcamps in Microsoft Azure or AWS.

Salary & Financial Insight

Monthly salaries range from R18,000 to R32,000 based on technical seniority and shift requirements. Professionals should focus on building a robust emergency fund and exploring tax-efficient retirement annuities to safeguard their income.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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