Dialler Manager needed at Ignition Group
Job title : Dialler Manager
Job Location : KwaZulu-Natal,
Deadline : June 15, 2025
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Key Focus and Duties:
Dialler Support and Management
- Cleaning and loading the data onto the dialler.
- Manage a team of dialler Administrators to ensure efficiency and productivity.
- Reviewing previous days performance to make recommendations on and agreeing, communicating, and delivering dialling plan for the day.
- Reporting dialler issues to relevant stakeholders and following through to resolution.
- Optimise resource and KPI achievement through monitoring and managing real time adherence.
Contact Strategies
- Review dialler set up and performance on an on-going basis to make recommendations on changes to contact strategies to drive improvements in contact rates and operational performance.
- Manage dialler throughout the day to deliver key dialler metrics and adherence to regulatory bodies.
- Develop and use operational reports to drive fact-based decisions on operational performance and process initiatives.
File Penetration and Dialler Metrics
- Min 99% attempts on all leads received.
- Avg attempts per lead 5.
- Connect to dial 50%
- RPC to unique lead 50%
Operational Relationship Management
- Delivering data performance KPI’s.
- Identify, communicate, and implement actions to address any risks to delivery of data/dialler targets.
- Support operations with insights on agent performance deviances to expectations.
- Track and communicate benefits of changes and initiatives implemented.
Requirements
We’d love to hear from you if…
- You have a Matric Qualification?
- 3-5 years’ Experience as a Dialler Analyst?
- Minimum of 2 years’ experience in the interpretation of call centre analysis.
- Knowledge of contact centre systems and processes.
- Experience in running and completing projects to completion.
- Ability to consolidate and analyse information to identify creative new ways of working and innovative solutions to problem.
- Ability to package ideas and results in a logical, understandable, and compelling way for both technical and non-technical audiences.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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