Digital Enablement and Adoption Analyst needed at PPS

Job Advert Summary    

• To support successful adoption, readiness, and effective use of digital platforms and capabilities across the organisation. The role focuses on enablement, user readiness, digital adoption measurement, and supporting innovation and transformation initiatives through structured analysis, coordination, and insight-driven reporting. This role contributes to ensuring that digital initiatives deliver intended business value by improving awareness, usability, and sustained adoption of technology solutions.

Minimum Requirements    
Education: 

• Bachelor’s degree in Information Systems, Business, Digital Technologies, or a related field

Experience:

• 0–2 years’ experience in a digital, technology, analysis, enablement, or transformation-related role
• Internship, graduate programme, or project-based experience is acceptable
• Exposure to digital platforms, change initiatives, or user enablement (preferred)

Knowledge and Skills:

• Understanding of digital platforms and user adoption concepts
• Strong analytical and problem-solving skills
• Ability to work with data, reports, and basic dashboards (e.g. Excel, Power BI exposure preferred)
• Good written and verbal communication skills
• Comfortable working in a structured but evolving environment

Competencies:

• Analytical thinking
• Curiosity and learning agility
• Collaboration
• Attention to detail
• Practical problem-solving
• Adaptability

Duties and Responsibilities    
Digital Adoption and Enablement

• Support the rollout and ongoing use of Digital Adoption Platforms (DAP) and related enablement tools
• Assist with the development of user enablement content, onboarding support, and adoption guidance
• Monitor usage, engagement, and adoption indicators to identify gaps and improvement opportunities

Readiness and Change Support

• Assist with digital readiness activities for new systems, enhancements, and pilots
• Support readiness assessments, stakeholder coordination, and adoption planning
• Contribute to improving business preparedness for digital change initiatives

Innovation and Transformation Support

• Support innovation initiatives, pilots, and experiments coordinated by the Digital Innovation & Transformation function
• Track initiatives, outcomes, and lessons learned to support informed decision-making
• Assist with documentation and coordination of innovation forums, challenges, or working sessions

Analysis and Insight

• Gather, analyse, and interpret data related to digital usage, adoption, and enablement effectiveness
• Produce clear insights and summaries to inform improvement actions and leadership discussions
• Support benefits tracking for selected digital initiatives

Reporting and Communication

• Prepare concise reports, dashboards, and presentations for digital innovation and adoption initiatives
• Contribute to management, governance, and steering forum updates as required
• Communicate insights clearly to both technical and non-technical stakeholders

Stakeholder Collaboration

• Work with business, IT, UX, and change stakeholders to support coordinated digital adoption efforts
• Act as a supporting point of contact for enablement and readiness activities within defined initiatives

Continuous Improvement

• Stay informed on digital adoption practices, tools, and trends
• Recommend practical improvements to enablement, adoption, and readiness approaches

Deadline:1st January,2026