Job title : Digital Support agent
Job Location : Gauteng, Pretoria
Deadline : November 03, 2024
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JOB PURPOSE
- Product Experts provide high-quality first-line support and remote care to the company’s USA customers.
- They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
- Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
- They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
- Matric
- Minimum education (desirable):
- Customer Satisfaction Certificate
- Minimum applicable experience (years):
- 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills
- as listed herein)
Required nature of experience:
- Customer relations and relationship management
- Telephonic and email support
- Video calling experience (advantageous)
- Contact centre experience
- Telephonic sales experience and high conversion rates (advantageous)
- Technical support experience
- Administration and record management
- Working in a digital environment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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