Digital Transformation Manager needed at EXL South Africa

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Job title : Digital Transformation Manager

Job Location : Western Cape, Cape Town

Deadline : February 13, 2025

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Basic Functions:

  • The candidate will be working with a range of clients and wider business practices to engineer/re-engineer, design, develop and implement projects that will help our clients as they embark on the journey to digitally transform their operations.

Primary Functions:

  • Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, Lean Process Improvement, etc.,)
  • Work with business leaders to identify and execute transformation opportunities
  • Act as business interface for Advance Automation & Robotics, Data and analytics opportunities
  • Actively originate and shape digital opportunities for existing and new client base
  • Develop the business case for digital opportunities
  • Support and track the delivery of digital work for aligned clients

Essential Functions:

  • Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
  • Develop Cost structures and benefit models as suits to client needs
  • Exposure in Consulting, preferably in L&A domain
  • Maintain awareness of new and emerging solutions and the potential application on operations
  • Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
  • Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
  • Ability to coach Operations on Change management

Education Requirements

  • Understanding or knowledge of Digital levers (RPA, Analytics, ML and AI).
  • PMP / Prince2/ITIL certification would be an added advantage
  • Certified Lean Six Sigma Black belt/ Green belt would be preferred
  • Evidence of problem-solving analytical mindset
  • Excellent oral communication and presentation skills

Work Experience Requirements 

  • Minimum 9 years of total work experience
  • Minimum of 3-4 years in a leadership role
  • Completed at least 2 process improvement with digital intervention project with a scale of at least 100 FTE coverage

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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