Purpose of the Role

• The dispatch supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timeously and efficiently

Key Performance Areas

• Coordinate and monitor supply chain operations 
• Load planning and booking, ensuring minimum target revenue is met 
• Service and Maintenance planning 
• Plan and manage operations of fleet, ensuring minimum target revenue is met on every vehicle 
• Coordinate and monitor supply chain operations 
• Manage and plan services and vehicle maintenance 
• Assess claims, queries, vehicle inspections and handovers 
• Ensure trucks are on schedule and booking times are met 
• Vehicle Tracking and monitoring 
• Plan and schedule collections and deliveries 
• Compiling of customer reports
• Issuing diesel effectively 
• Ensuring effective use of truck and driver 2 New Way Cartage
• Vehicle Tracking
• Plan and schedule collections and deliveries 
• Plan and schedule vehicle and machine maintenance
• Responsible for Services and Stores. Directly overseeing staff members.
• Maintain regular service interval on trucks, ensuring loss prevention on the repair cost, minimal downtime, and warranty
• Ensure subordinates are trained and comply with procedures
• Staff performance analysis, ensuring loss prevention
• Preparation of employee attendance records and communication thereof
• Development and supervision of departmental procedures

Requirements

• Excellent communication skills to collaborate with others under any type of conditions
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment