KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond … Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

Personal growth

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required