Duty Manager needed at Accor Hotel

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Job title : Duty Manager

Job Location : Mpumalanga,

Deadline : December 19, 2024

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Job Description

  • We are seeking a dynamic and experienced Duty Manager to join our team in Mbombela, South Africa. As a Duty Manager, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional customer service standards are maintained. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our organization.
  • Oversee daily operations and ensure smooth running of all departments
  • Lead, motivate, and manage staff to achieve organizational goals and maintain high performance standards
  • Implement and enforce company policies, procedures, and safety regulations
  • Handle customer inquiries, complaints, and feedback professionally and efficiently
  • Monitor and maintain quality control standards across all areas of operation
  • Manage staff schedules, assignments, and performance evaluations
  • Collaborate with other departments to ensure seamless service delivery
  • Conduct regular inspections of facilities and equipment to ensure compliance with health and safety regulations
  • Prepare and analyze reports on operational performance, sales, and customer satisfaction
  • Identify areas for improvement and implement strategies to enhance efficiency and profitability
  • Respond to and manage emergency situations effectively
  • Participate in budgeting and financial management processes

Qualifications

  • Proven experience as a Duty Manager or in a similar supervisory role
  • Strong leadership skills with the ability to motivate and inspire teams
  • Excellent communication and interpersonal skills
  • Outstanding problem-solving and decision-making abilities
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Proficiency in conflict resolution and handling challenging situations
  • Strong organizational and time management skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Proficient in using relevant software systems (e.g., POS systems, scheduling software)
  • Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred)
  • Industry-specific certifications (if applicable)
  • In-depth knowledge of industry standards, best practices, and relevant regulations
  • Understanding of budgeting and financial reporting principles
  • Adaptability and ability to thrive in a fast-paced, dynamic environment
  • Fluency in English; knowledge of local languages is a plus

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Hospitality / Hotel / Restaurant  jobs