Job Purpose

To manage product innovation (Development; Maintenance and Governance; Non-Interest Revenue (NIR)) in order to achieve Nedbank Financial Planning and Wealth Strategy.

Job Responsibilities

• Build and maintain effective working relationships.
• Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.
• Ensure clients’ expectations are met to the required standards.
• Audit staff performance in line with client and operational standards.
• Ensure efficient work ethic and achievement of Business Unit strategies and goals.
• Draft and present monthly business reports to stakeholders.
• Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.
• Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Create a client service culture. Support implementation of business optimization improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Identify and drive development and implementation of solutions.
• Conduct on-the-job training, counselling and coaching.
• Identify staff performance gaps from assessment evaluations and analyze performance data.
• Adhere to the terms and conditions of employment.
• Ensure service level agreements are achieved and maintained.
• Maintain and update QA policies and procedures.
• Enhance policies and procedures by reviewing and recommending submissions to the business.
• Support decision making by gathering and analyzing information from different sources.

Job Responsibilities Continue

People Specification

• Essential Qualifications – NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Postgraduate diploma or NQF level 7 qualification.

Minimum Experience Level

• 5 years experience in product management.

Technical / Professional Knowledge

• Communication Strategies
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Customer Focus
• Initiating Action
• Innovation
• Business Acumen
• Continuous Improvement
• Motivating the Sales Team