eCommerce Specialist | ABB

Your Role And Responsibilities

• In this role, you coordinate business needs, digital capabilities, and delivery execution to enable a seamless customer experience across digital tools, acting as a key interface between stakeholders and delivery teams to translate priorities into clear inputs, support timely execution, and ensure the right digital solutions are developed and adopted across markets.
• The work model for the role is: hybrid.
• This role is contributing to the Electrification Smart Power globally.

You Will Be Mainly Accountable For

• Contributing to the evolution of the EL Digital Ecosystem by coordinating initiatives with business stakeholders, LSOs, and internal teams to improve customer and partner experience across digital tools.
• Identifying and shaping platform and feature improvements by combining business needs, user feedback, and analytics into clear inputs for delivery teams.
• Acting as the business interface for delivery teams, coordinating with IS and partners to support enhancements, integrations, and releases aligned with agreed priorities and roadmaps.
• Driving adoption of tools and processes through structured change management, stakeholder engagement, training, and enablement efforts.
• Defining and monitoring performance KPIs to evaluate platform effectiveness and supporting data-driven decision making.
• Using agile frameworks to support prioritization and delivery planning in collaboration with product, IS, and cross-functional teams.
• Contributing to project budgets and timelines to ensure high-impact delivery within agreed scope, schedule, and cost.
• Sharing best practices and lessons learned to strengthen eCommerce capability and promoting continuous improvement across the organization.

Qualifications For The Role

• Bachelor’s or Master’s degree in Business Administration, Digital Marketing, Information Systems, or a related field.
• 5+ years of experience in digital project coordination, product management, or similar roles within global organizations.
• Experience working on digital platforms within large, global, and cross-functional environments, with proven ability to coordinate initiatives across business, delivery, and Information Systems teams.
• Working knowledge of digital platforms, including APIs and system integrations, to enable effective collaboration with technical and delivery teams.
• Ability to operate within agile delivery frameworks, supporting prioritization, planning, and iterative delivery.
• Strong organizational and communication skills, with the ability to translate business needs, user feedback, and data into clear, actionable inputs while maintaining a customer- and partner-oriented mindset.
• Ability to work autonomously in a fast-evolving digital environment, navigating ambiguity while maintaining focus on outcomes.