The main responsibilities of the role include:

• Analyzing and understanding project specifications and customers’ needs before starting each embroidery project.
• Deliver high-quality embroidery that meets delivery times, with exceptional attention to detail.
• Set up and run the Embroidery Machine efficiently and effectively with all the correct threads.
• Frame the garments accurately and according to the customisation sheet and customer requirements.
• Look after the embroidery machine and conduct basic maintenance to ensure the machine is in order and runs smoothly.
• Building and maintaining strong relationships with new and existing customers.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Assist customers by preparing quotations for current and future orders.
• Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
• Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
• Available to work on weekends when required.

The experience we’re looking for:

• Preferably 2 years’ experience as an Embroidery operator or machinist
• Fluent in spoken and written English
• Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.