End User Computing Technician – Durban needed at SITA SOC

Responsibilities:

• Provide first and second level LAN desktop support Provide support to the enterprises local IT and software resources Implementation, customisation and maintenance of the remote software deployment Install and configure new IT equipment Provide LAN desktop advisory services to clients

Qualifications and Experience:

• Grade 12 PLUS National Higher Certificate in IT NQF Level 5 with A N either as a subject of the Certificate OR as a separate certification expiry irrelevant Experience
• At least one year corporate experience in the Service Management End User Support Environment, OR Call Centre Agent experience with 1- 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals
• Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA s Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure