Qualifications

• Matric or NQF level 5
• National Diploma or bachelor’s degree (NQF Level 7) in Computer Science, Information Technology, Finance, Accounting

Certifications

• Dynamics 365/035/Microsoft

Experience

• 3-5 years’ experience in a similar role
• Experience in business systems analysis, process engineering, process/organisational transformation, and project management

Duties

• Review incoming support requests and independently work towards an appropriate and timely resolution
• Capture detailed requirements for blueprinting, solution design, implementation, and functional testing for business units in AX
• Collaborate with Services and Support management to ensure timely, appropriate implementation of processes to drive corporate initiatives and services results
• Play a key role in the development of business reviews, presentations, reporting, and analysis required for monthly, quarterly, and annual management meetings
• Develop the business requirements management plan
• On-schedule task delivery within planned cost and agreed scope
• Develop knowledge on all HR & finance modules as cross-training
• Analyses and optimizes the inter-relationships between business processes, procedures, systems, interfaces, and organizational structures
• Investigates and models business functions, processes, information flows and data structures using various analysis tools and techniques

Job Competencies

• Planning and Organizing     
• Customer Orientation        
• Critical Analytical Thinking     
• Problem Solving       
• Deadline Driven             
• Honesty and Integrity     
• Communication skills
• Applied technical knowledge and expertise