Job Summary:

• The Estate Manager is responsible for the overall management, maintenance, and operational efficiency of a portfolio of sites on behalf of our client.
• This role ensures that all facilities meet regulatory, security, and operational standards while optimizing performance and cost efficiency.
• The Estate Manager will coordinate with various stakeholders to maintain seamless operations across multiple locations.

Key Responsibilities:

Property and Facilities Management

• Oversee the maintenance and operational integrity of sites.
• Ensure that all properties comply with industry regulations, safety standards, and lease agreements.
• Conduct regular inspections to identify maintenance needs and address issues promptly.
• Coordinate with management to ensure compliance with facility guidelines and resolve site-specific issues.

Stakeholder and Tenant Relations

• Serve as the main point of contact for bank representatives, landlords, and other management teams.
• Address operational concerns raised by banking partners and resolve any service-related issues.
• Maintain effective communication with mall administration regarding leasing terms, facility usage, and compliance.

Query Management & Stakeholder Communication:

• Act as the primary point of contact for all lease-related inquiries from internal teams, landlords, property managers, and tenants.
• Investigate and resolve lease-related disputes or discrepancies, collaborating with legal, finance, and real estate teams as needed.
• Provide timely responses and solutions to lease-related queries while maintaining strong stakeholder relationships.

Qualifications and Skills

• Proven experience in property management, preferably within banking, retail, or commercial real estate.
• Strong knowledge of regulatory compliance.
• Ability to manage multiple sites across different locations.
• Excellent vendor negotiation and contract management skills.
• Strong problem-solving skills and the ability to handle emergency situations.
• Proficiency in budgeting, financial reporting, and cost control.

Preferred Qualifications

• Degree in Property and/or Facilities Management, Business Administration, or a related field.
• Experience working with banks, financial institutions, or retail property management.