Experience, Requirements and Qualifications:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• 5-8 Years Security experience.
• Minimum 4 – 5 years’ Residential/Estate Security Experience.
• Staff Management experience essential.
• Computer literacy and very strong Admin Skills.
• Must be physically fit and in good health.
• If and when required and do site visits after hours.
• Must reside in Kempton Park or willing to relocate on own cost.

Job Description / Key Performance Areas: (Not totally inclusive)

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Client
• Compiling, distribution and communication on daily, weekly and monthly reports.
• Compiling, distribution and communication on all Incident, Accident and Investigation reports.
• Obtaining of statements of all Investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth take over thereof.
• Ensuring that all HR/IR related queries are dealt with promptly and professionally.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend all meetings with FSS Management and with the Client.

Competencies Required and Personality Attributes:

• Be proactive and innovative.
• Strong Leadership Skills and Management Competencies.
• Must be assertive, honest, professional and reliable.
• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Customer/Client Focus
• Driving and Managing Change.
• Development of Others
• Teamwork, Deadline and results driven