Executive Business Intelligence needed at Pollock & Associates

As the BI Executive within a rapidly expanding debt collections contact center, you’ll play a pivotal role in shaping data strategy and technology infrastructure, directly contributing to the continued growth and success of the business.

Reporting directly to the CIO, you’ll orchestrate integrating advanced AI capabilities into the business intelligence framework, driving operational optimisation and data-driven decision-making.

Your role presents a unique opportunity for professional growth, demanding a multifaceted skill set blending analytical prowess, business acumen, technical expertise, and a deep understanding of AI technologies. Leveraging at least 5 years of leadership experience in business intelligence, you’ll lead a team to achieve organisational objectives while harnessing tools such as Power BI and SQL to extract actionable insights from complex datasets.

Your technical proficiency spans SQL, data warehousing, and ETL processes, complemented by familiarity with programming languages like Python or R and AI frameworks. Experience with cloud-based BI and AI solutions further enhances your toolkit.

Beyond technical skills, you possess exceptional analytical capabilities and adept project management skills, enabling you to juggle multiple projects seamlessly while ensuring data accuracy and integrity. Your communication prowess allows you to convey findings and recommendations clearly to senior management and stakeholders, facilitating informed decision-making.

As a proactive and detail-oriented professional, you’ll find a supportive work environment here, one that is characterised by change and encourages swift adaptation to evolving business needs and pressures.

Your strategic acumen will be instrumental in our commitment to innovation, as you collaborate closely with senior leadership, identifying and implementing BI and AI strategies that align with organizational objectives. You’ll also play a key role in monitoring industry trends to ensure the business stays at the forefront of emerging technologies.

As the BI Executive, you will be instrumental in shaping the data-driven future, driving innovation, and maximising performance.

 Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Experience:

• Minimum of 5 years of experience leading business intelligence teams and achieving organisational objectives in business intelligence.
• Proven experience with BI tools such as Power BI or similar platforms.
• Strong background in data warehousing, SQL, and ETL processes.
• Experience with AI and machine learning technologies and their application in business contexts.
• A solid understanding of contact center processes and technology would be an added advantage.