Executive Director, Project Management Practice needed at CSG International

• Are you ready to shape the future of project delivery at a global leader in digital transformation? As our Executive Director, Project Management Practice, you’ll drive excellence, innovation, and strategic impact across our Professional Services organization. This is a high-visibility, senior leadership role that empowers you to influence global standards, mentor top talent, and deliver results that matter.

What You’ll Do

• Champion the development and continuous improvement of project management methodologies, frameworks, and tools—setting the gold standard for delivery across our global teams.
• Lead, inspire, and grow a diverse team of project managers, fostering a culture of collaboration, accountability, and professional growth.
• Monitor global project portfolios to ensure disciplined schedule, cost and quality management.
• Provide strategic oversight for high-profile, complex projects, ensuring alignment with organizational goals and delivering measurable business outcomes.
• Drive process & tooling improvement initiatives, leveraging data and insights to enhance efficiency, effectiveness, and customer satisfaction.
• Build trusted relationships with senior stakeholders, acting as an advisor and advocate for best-in-class project management practices.
• Represent the organization at corporate events, sharing thought leadership and driving our reputation as a center of excellence.

Is This Opportunity Right for You?

We’re seeking candidates who bring:

• Bachelor’s degree in Business, Management, or related field (Master’s preferred), or equivalent experience.
• 10+ years of progressive experience in project management & PMO operations, including 5+ years in senior leadership roles within global organizations.
• Proven track record of PMO establishment, managing large complex project portfolios, and leading high-performing, geographically dispersed teams.
• Experience in large Telco BSS (Catalogue, Order Management, CRM, Billing, OCS) implementations
• Exceptional strategic thinking, analytical, and problem-solving skills.
• Outstanding communication, stakeholder engagement, and change management abilities.
• Experience in the Media and/or Financial Services sectors is highly desirable.
• Willingness to travel globally to engage with teams, stakeholders, and customers.