TASKS, DUTIES AND RESPONSIBILITIES

• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Co-ordinates availability of rooms with Front Office Manager
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where              necessary
• Informs Front Office about accurate room status
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and            ensures that repair and maintenance is executed when needed
• Brings all needs for repair to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms                    supplies, laundry supplies, and housekeeping related machinery and equipment
• Schedules and supervises all rotational and special cleaning programmes as required
• Secures keys in accordance with hotel’s key management guideline
• Responsible for “Lost and Found”
• Orders and keeps track of uniforms for all employees
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues

Minimum Requirements:

• Full knowledge and experience of at least 5 year in the same or similar position
• Well-groomed and excellent written and verbal English communication skills
• Flexible and able to work shifts