KEY RESPONSIBILITIES:

• Service rep customers, including Account Customers / Cash customers, sticking to Brights core values and standard of service.
• Always build relationships with customers to ensure External Reps achieve monthly targets.
• Follow up on customer deliveries and queries. Escalate issues to the Sales manager when unable to resolve!
• Provide an efficient and professional telesales function by focusing on dormant clients or potential new clients.
• Provide professional after-sales service by calling existing and potential customers to persuade them to increase their purchases.
• Compile quotations ensuring that documentation is correctly completed with customer requirements and sticking to the customer pricing matrix. Follow up on quotations, including quotes completed by the External Sales Rep, to turn them into sales.
• Check stock for customers & obtain orders from them. When customers have queries in stock, check at their branch & others for stock quantities, and ensure the order is received.
• Understand and apply business processes relating to direct deliveries and special orders, follow up on vendors, and ensure timeous delivery.
• Provide feedback from the customer to the External Sales or Sales manager on quotes submitted .and received.
• Prioritize and assist and ensure External Sales Rep to always achieve or better sales budget.
• Always assist External Sales Rep with compilation of quotes where possible/where requested.
• Ensure that all details are included correctly on quotations (Client details, names, contact details; VAT inclusive/ exclusive; delivery details – inclusive/ exclusive). Ensure that payment details are accurately stated on quotations. Ensure that the quotation is emailed/hand-delivered to the client (by the External Sales Rep).
• Provide telesales service to all External Sales Rep’s customers and always manage his/her emails efficiently and professionally.
• Arrange account applications for customers, where needed. Check the correct completion of details on applications & email / hand them to the debtors’ department. Advise customers that accounts take 4 – 5 days to approve & inform them once they have been approved.
• Ensure that details on invoices are always correct.
• Inform clients in time of the status of their credit limits. Ask debtors to increase customers’ credit limits where necessary.
• If a price on an invoice is queried & found to be incorrect, make a new invoice with the correct prices. Do reconciliations on account queries & email clients. Where proof of delivery is required, send originals to clients with the driver & keep copies

REQUIREMENTS:

• Matric or equivalent
• 5 years’ experience in a similar role  
• Ability to take on responsibility, be diligent & handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Good organizational skills and the ability to multitask.
• Excellent telephone skills
• Strong listening and sales skills
• Ability to work under pressure.
• Strong ability to communicate effectively (verbal & written) at all levels